Description
The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) course focuses on how to effectively direct, plan, and improve IT services within an organisation. It covers key strategies for creating a clear vision, aligning goals with business objectives, and driving continuous improvement. Ideal for those in leadership or management roles, this course teaches practical skills for overseeing service management activities and ensuring long-term success by optimising processes and resources. Whether you’re looking to lead transformation or improve service delivery, this course provides the knowledge to guide your organisation towards sustained growth and value.