Description
The PECB ISO/IEC 20000 Lead Auditor training course equips you with the information and skills needed to perform audits of service management systems (SMS) in accordance with widely accepted audit principles, methods, and methodologies. This training session was created to emphasise the significance of an efficient SMS audit. It aims to improve your skills in organising and conducting SMS audits in accordance with ISO/IEC 17021-1 regulations, ISO 19011 guidelines, and other auditing best practices.
This course includes exercises, quizzes, and practical examples to help you learn the most significant components of SMS audits. It delves into practical aspects such as the interpretation of ISO/IEC 20000-1 requirements in the context of an audit, the application of auditing principles, audit methods, evidence collection and verification, leading an audit team, drafting nonconformity reports, and preparing the final audit report.