Description
Why should you take this training course?
The advantages of adopting a service management system (SMS) based on ISO/IEC 20000-1 criteria are numerous:
The management system is based on ISO’s high-level structure (HLS), which allows for easier integration with existing management systems;
The standard includes practices that have been proven useful in the service management industry;
The requirements stated in clauses 4-10 allow the organization to establish a structured approach to managing service provision activities and delivering value to its customers; and
The standard allows the organization to establish a baseline from which it can improve.
This course aims to provide an in-depth understanding of ISO/IEC 20000-1 requirements, as well as good practices and approaches used for the implementation and subsequent maintenance of the service management system.