The ITIL® 4 Specialist: Drive Stakeholder Value (DSV) course highlights the importance of delivering value to stakeholders in IT service management. Gain insights into service offerings and learn how to create and manage a service catalogue that aligns with stakeholder needs, ensuring effective and value-driven service delivery.
Fees
€1,350.00 per student exc. VAT
COURSE OUTLINES
- Module 1: Understand How Customer Journeys are Designed
- Module 2: How to Target Markets and Stakeholders
- Module 3: How to Target Markets and Stakeholders?
- Module 4: How to Shape Demand and Define Service Offerings
- Module 5: How to Align Expectations and Agree Details of Services
- Module 6: How to Onboard and Offboard Customers and Users
- Module 7: How to Act Together to Ensure Continual Value Co-Creation
- Module 8: How to Realise and Validate Service Value
COURSE DETAILS
Ways to take this course
Live classesJoin a scheduled class with a live instructor and other delegates. The classes are scheduled every two months—contact us for the latest dates and to secure your spot!
Online Self-study
This option includes the following:
- 16 hours course
- Mock exams
- Exams included, taken online
- Immediate access for 90 days
- Certificate on completion
- Exercise files
- Personal performance tool
- 24/7 Support
- Track your teams progress
- Downloadable resources & fun challenges
- AI assistant
- Train in the comfort of your home
- Interactive course
- Compatible on mobile, tablet, and desktop
- Scenario based learning
- Bookmarking ability
- Note taking facilities
PREREQUISITES
The most important prerequisite of this ITIL® 4 Training Course is holding an ITIL® 4 Foundation Certificate in IT Service Management.
FEES & FUNDING
Through the Get Qualified Scheme, students benefit from tax credits of up to 70% of their course fees after successful completion. Our team can assist you with applying for the Get Qualified scheme when undergoing training at the NOUV Academy.
Businesses seeking to train their staff can benefit from the Investing in Skills Scheme, a government incentive designed to provide support to companies to increase the productivity and adaptability of individuals that are active in the Maltese labour market. Our team will assist you in accessing applicable schemes when enrolling your staff in training courses through the NOUV Academy.