The ITIL® 4 Specialist: Create, Deliver and Support course focuses on the practical aspects of creating, delivering, and supporting IT services. It teaches how to design and manage services that meet customer needs, deliver value, and continuously improve. The course covers key areas, aimed at helping organisations optimise their IT services throughout their lifecycle. Ideal for those involved in IT service delivery, this course provides the skills and knowledge needed to enhance service quality and ensure effective service management in any organisation.
Fees
COURSE OUTLINES
- Module 1: Concepts and Challenges Across the Service Value System
- Module 2: How to Use a ‘Shift-Left’ Approach?
- Module 3: How to Plan and Manage Resources in the Service Value System?
- Module 4: Use and Value of Information and Technology Across the Service Value System
- Module 5: How to Use a Value Stream to Design, Develop and Transition New Services?
- Module 6: How ITIL® Practices Contribute to a Value Stream for a New Service?
- Module 7: How ITIL® Practices Contribute to a Value Stream to Provide User Support?
- Module 8: How ITIL® Practices Contribute to a Value Stream for User Support?
- Module 9: How to Co-Ordinate, Prioritise, and Structure Work and Activities to Create, Deliver, and Support Services?
COURSE DETAILS
Ways to take this course
Live classes
Join a scheduled class with a live instructor and other delegates. The classes are scheduled weekly each month—contact us for the latest dates and to secure your spot!
Online Self-study
This option includes the following:
- 16 hours course
- Mock exams
- Exams included, taken online
- Immediate access for 90 days
- Certificate on completion
- Exercise files
- Personal performance tool
- 24/7 Support
- Track your teams progress
- Downloadable resources & fun challenges
- AI assistant
- Train in the comfort of your home
- Interactive course
- Compatible on mobile, tablet, and desktop
- Scenario based learning
- Bookmarking ability
- Note taking facilities