Our ITIL® 4 Foundation course offers a thorough introduction to the globally recognised IT Service Management (ITSM) framework. Aimed at individuals and organisations looking to optimise IT services, this course covers key concepts, principles, and practices to improve service delivery and drive value. Whether you’re beginning your ITIL journey or aiming to align IT processes with business objectives, this course provides the knowledge and certification needed to thrive in today’s dynamic IT environments.
Fees
COURSE OUTLINES
- Module 1: Introduction
- Module 2: Key Concepts of Service Management
- Module 3: Key Concepts of ITIL® 4
- Module 4: Guiding Principles
- Module 5: ITIL® 4 Management Practices
COURSE DETAILS
Ways to take this course
Live classes
Join a scheduled class with a live instructor and other delegates. The classes are scheduled weekly each month—contact us for the latest dates and to secure your spot!
Online Self-study
This option includes the following:
- 16 hours course
- Mock exams
- Exams included, taken online
- Immediate access for 90 days
- Certificate on completion
- Exercise files
- Personal performance tool
- 24/7 Support
- Track your teams progress
- Downloadable resources & fun challenges
- AI assistant
- Train in the comfort of your home
- Interactive course
- Compatible on mobile, tablet, and desktop
- Scenario based learning
- Bookmarking ability
- Note taking facilities
PREREQUISITES
There are no formal prerequisites for taking this ITIL 4 Foundation Training Course.