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The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organisation, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.
Fees
€390.00 per student exc. VAT
COURSE OUTLINES
Course Agenda
Day 1: Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1
Day 2: Clauses 7-10 of ISO/IEC 20000-1 and certification exam
Certification Exam (1 Hour)
The exam fully meets the requirements of the PECB Examination and Certification Program (ECP). It covers the following competency domains:
- Domain 1: Fundamental concepts and principles of service management and the SMS based on ISO/IEC 20000-1
- Domain 2: ISO/IEC 20000-1 requirements for an SMS – Clauses 4 to 10
COURSE DETAILS
Duration: Up to 6 months
Starts: Upon Registration
Ends: After Examination
You'll be signed up to our PECB platform KATE where you will have access to all training procedures.
Certification fees are included on the exam price.
- Training material containing over 200 pages of information and practical examples will be distributed.
- In case of exam failure, you can retake the exam within 12 months for free.
Learning Objectives
- Understand the basic service management concepts, definitions, and approaches
- Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
- Develop a general understanding of how an organisation can meet the requirements of ISO/IEC 20000-1
Educational Approach
- Lecture sessions illustrated with graphics, examples, and discussions
- Interactions between participants by means of questions and suggestions
- Quizzes with similar structure to the certificate exam
PREREQUISITES
No prior knowledge is required
FEES & FUNDING
Through the Get Qualified Scheme, students benefit from tax credits of up to 70% of their course fees after successful completion. Our team can assist you with applying for the Get Qualified scheme when undergoing training at the NOUV Academy.
Businesses seeking to train their staff can benefit from the Investing in Skills Scheme, a government incentive designed to provide support to companies to increase the productivity and adaptability of individuals that are active in the Maltese labour market. Our team will assist you in accessing applicable schemes when enrolling your staff in training courses through the NOUV Academy.