The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) course focuses on how to effectively direct, plan, and improve IT services within an organisation. It covers key strategies for creating a clear vision, aligning goals with business objectives, and driving continuous improvement. Ideal for those in leadership or management roles, this course teaches practical skills for overseeing service management activities and ensuring long-term success by optimising processes and resources. Whether you’re looking to lead transformation or improve service delivery, this course provides the knowledge to guide your organisation towards sustained growth and value.
Fees
COURSE OUTLINES
- Module 1: Introduction and Key Concepts
- Module 2: Strategy and Direction
- Module 3: Assessment and Planning
- Module 4: Introduction to Value Stream Mapping
- Module 5: Measuring and Reporting
- Module 6: Measurement and the Four Dimensions
- Module 7: Continual Improvement
- Module 8: Communication and Organisational Change Management (OCM)
- Module 9: Basic of Organisational Change Management (OCM)
- Module 10: Developing a Service Value System
COURSE DETAILS
Ways to take this course
Live classes
Join a scheduled class with a live instructor and other delegates. The classes are scheduled monthly—contact us for the latest dates and to secure your spot!
Online Self-study
This option includes the following:
- 16 hours course
- Mock exams
- Exams included, taken online
- Immediate access for 90 days
- Certificate on completion
- Exercise files
- Personal performance tool
- 24/7 Support
- Track your teams progress
- Downloadable resources & fun challenges
- AI assistant
- Train in the comfort of your home
- Interactive course
- Compatible on mobile, tablet, and desktop
- Scenario based learning
- Bookmarking ability
- Note taking facilities