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Why should you take this training course?
Imagine that your organization has a tool that supports every step of service lifecycle, from ideation to planning, from delivery to improvement. Such a tool exists in the form of a service management system, based on an internationally recognized standard: ISO/IEC 20000-1.
ISO/IEC 20000 Introduction is a short training course which presents the basic concepts of service management and provides an overview of the ISO/IEC 20000-1 requirements for a service management system (SMS). In addition, this training course highlights the connection between ISO/IEC 20000-1 and other standards in the ISO/IEC 20000 series and provides an overview of the main activities associated with the certification of an SMS.
Fees
€160.00 per student exc. VAT
COURSE OUTLINES
Course Agenda
- Training course objectives and structure
- Standards and regulatory frameworks
- Fundamental concepts and principles of service management
- An overview of ISO/IEC 20000-1 requirements — Clauses 4 to 10
- Preparation for the certification audit
- Closing of the training course
COURSE DETAILS
Duration: Up to 6 months
Starts: Upon Registration
Ends: After Completion
You'll be signed up to our PECB platform KATE where you will have access to all training procedures.
- Training material containing over 100 pages of information and practical examples will be distributed.
- A participation certificate of 7 CPD (Continuing Professional Development) credits will be issued.
- Upon successful completion of this training course, the participants will be able to:
- Understand the main concepts of a service management system (SMS) and its processes based on ISO/IEC 20000-1
- Understand the basic elements of an SMS based on the requirements of ISO/IEC 20000-1
PREREQUISITES
No prior knowledge is required
FEES & FUNDING
Through the Get Qualified Scheme, students benefit from tax credits of up to 70% of their course fees after successful completion. Our team can assist you with applying for the Get Qualified scheme when undergoing training at the NOUV Academy.
Businesses seeking to train their staff can benefit from the Investing in Skills Scheme, a government incentive designed to provide support to companies to increase the productivity and adaptability of individuals that are active in the Maltese labour market. Our team will assist you in accessing applicable schemes when enrolling your staff in training courses through the NOUV Academy.